Most orders leave our warehouse Monday through Thursday within 1 - 2 business days of being placed. Expedited orders placed by 10am PST will ship the same day. Free shipping on all orders above $200 is only available in the continental United States.
USA Shipping Options
Snow Peak USA offers service from the United States Postal Service (USPS) and FedEx for domestic orders. While USPS is the more affordable option for shipping small items, FedEx offers more frequently updated tracking information. USPS shipping is required when shipping to a PO Box, because FedEx cannot ship to a PO Box.
We offer free In-Store Pickup as an option for our local Portland and NYC customers. Eligible orders will be able to select Pickup at Checkout. To be eligible, all items within your online order must be physically available in-store at the time of transaction. You will receive an email notification when the order is ready for pickup with additional information. Bring a copy of your order confirmation to the store for an employee to verify. Orders will be held for 7 days.
FedEx Ground Shipping
FedEx uses a zone system to calculate estimated shipping time. The below map details the amount of time it will take for you to receive your package if it is shipped via FedEx Ground. Estimated shipping days apply only to Monday - Friday.
FedEx Expedited Shipping
Need your order fast? Snow Peak USA offers your choice of two and three day FedEx expedited shipping. In addition, Snow Peak promises that orders placed with expedited shipping by 10:00 AM Pacific Standard Time will ship the same day. Any order placed after 10:00 AM PST will be shipped the following business day. For example, an order placed on Monday at 9:15 AM PST with Two-Day Air selected as the shipping method will arrive Wednesday. The same order placed one hour later (after the 10:00 AM cutoff) will ship Tuesday and arrive Thursday.
If you have any questions about our expedited shipping, please call Snow Peak customer service at 503-697-3330 ext.122. We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please let us know us by email at email@example.com
USPS is a fantastic option for smaller items or those where date-certain delivery is not necessary. We offer Priority Mail which takes and estimated two to three days. This estimate should not be understood as a guaranteed delivery time.
Snow Peak USA currently offers international shipping through FedEx. Your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer. Please be aware that you may need to work with your local post office to pay customs and duties before they release your shipment to you.
We currently do not ship to all countries from our US Distribution Center. If you are in one of the following countries and would like to make a purchase, please click on the country name: China, Japan, South Korea, Taiwan, Thailand, United Kingdom.
If you have any further questions about our shipping policies, please let us know us by email at firstname.lastname@example.org