Serve as a brand ambassador for the company by providing our customers with a pleasant and unique experience. As a brand ambassador, the Retail Associate is knowledgeable in the brand and products, can generate sales by engaging and connecting with customers, and offers support while maintaining a positive experience with the customer.


This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

  • Demonstrates a “customer first” mindset and is accessible at all times to ensure every customer has a great experience
  • Drive customer service and increases sales through a service mindset in the fashion and outdoor industry
  • Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions
  • Speak with knowledge and confidence to customers about styles, fit, fabrics, price and trends
  • Drive store sales by suggesting additional items to customers to meet their needs and wants
  • Process customer transactions efficiently and accurately, with knowledge of store policies and cash handling
  • Promote a safe working and shopping environment, maximizing the customer and employee experience
  • Maintain the sales floor, fitting rooms and cash wrap areas to meet brand standards
  • Contribute to a positive working environment (respectful, responsible and team oriented)
  • Provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions


  • High school diploma
  • Minimum of 2-years of retail experience
  • Experience working with POS systems such as Lightspeed (Preferred).
  • Excellent organization skills
  • Flexible work schedule (especially weekends)
  • Ability to demonstrate strong customer focused service
  • Ability to communicate effectively with customers and employees
  • Ability to receive feedback and take action when appropriate
  • Ability to follow written and verbal instructions and meet deadlines on tasks/projects
  • Retail industry experiences
  • Understanding of an outdoor lifestyle and trends in outdoor apparel and fashion


  • Paid Time Off
  • Medical, Dental, and Retirement benefits
  • Monthly parking allowance


To apply, please send your resume and cover letter to employment@snowpeak.com