Customer Service / Retail Associate

Job Responsibilities

  • Demonstrates a “customer first” mindset and is accessible at all times to ensure every customer has a great experience
  • Responsible for answering phones/emails/voicemails, including returning calls from customers within a 48 hour period
  • Answer general emails and forwarding them onto the correct department
  • Prepare supporting reports for the sales team
  • Communicate sales order changes and amendments to all appropriate departments
  • Manage sales orders with accuracy including the correct pricing, discounts, terms and shipping instructions
  • Notify customers promptly in regards to product availability & delays in shipments
  • Educate customers on our brand story, product offers, and promotions
  • Drive customer service and increases sales through a service mindset in the fashion and outdoor industry
  • Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions
  • Speak with knowledge and confidence to customers about styles, fit, fabrics, price and trends
  • Drive store sales by suggesting additional items to customers to meet their needs and wants
  • Contribute to a positive working environment (respectful, responsible and team oriented)
  • Provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions


Additional Responsibilities

  • Assist Sales team with logistical planning for tradeshows including dealer paperwork and sample prep
  • Manage special order list and communicating with Purchasing Manager about needs
  • Produce quotes for corporate special orders, coordinating with engraver or any 3rd party
  • Input and manage prodeals
  • Maintain accurate Dealer Email List
  • Responsible for creating and sending weekly ATS report to the sales coordinators (each Monday am)
  • Responsible for ongoing knowledge of our inventory and weekly updating of the Matrix (each Monday am)
  • Responsible for maintaining knowledge of staff calendars and event calendars
  • Ensure that merchandising standards are upheld according to the visual merchandising guidelines
  • Process customer transactions efficiently and accurately, with knowledge of store policies and cash handling
  • Promote a safe working and shopping environment, maximizing the customer and employee experience
  • Maintain the sales floor, fitting rooms and cash wrap areas to meet brand standards


Position Requirements

  • Must be able to work weekends and holidays
  • Excellent organization skills
  • Ability to demonstrate strong customer focused service
  • Ability to communicate effectively with customers and employees
  • Ability to receive feedback and take action when appropriate
  • Ability to follow written and verbal instructions and meet deadlines on tasks/projects
  • Understanding of an outdoor lifestyle and trends in outdoor apparel and fashion

To apply, please email your cover-letter and resume to