Customer Service Representative 

Job Overview

Snow Peak is a fast growing Japanese company with a USA office in Portland Oregon's downtown Pear District. To support our robust growth we are looking for an individual to help with customer service for our direct & wholesale business. This position will on occasion be needed to translate and communicate important documents for various team members in our USA & Japan offices. This position is part-time with wage based on experience. You will have a consistent schedule from 8 AM - 12 PM, Monday - Thursday, 8 AM - 3 PM Friday.

  • Responsible for answering phones/emails including returning calls from customers within a 24 hour period.
  • Answer general emails and forwarding them onto the correct people.
  • Communicate sales order changes and amendments to all appropriate departments.
  • Maintaining accurate updated information of customers in our CRM.
  • Managing all at once orders with accuracy including the correct pricing, discounts, terms and shipping instructions.
  • Notify customers promptly in regards to product availability & delays in shipments.
  • Demonstrate initiative, problem solving, and the ability to see and address issues on your own.
  • Translation of various documents for communication between our US Office & Headquarters in Japan.
  • Assist with translating when we have visitors in town.
  • Provide backup for Sales Staff when out of the office.
 

Requirements

  • Strong preference to an individual who is fluent in both written/spoking Japanese
  • College degree is preferred
  • Proficient in Microsoft Office Suite
  • Knowledge of SAGE 100 ERP accounting software is a plus
 

To apply:

E-mail your resume to jobs@snowpeak.com